Terms of service

These Terms of Service, our Privacy Policy, and any plan or checkout terms shown when you subscribe make up the agreement between you and Notra. If you use Notra for a company or sign up on behalf of a team, you confirm you can bind that company, and "you" includes it.

• You must be at least 18 and use Notra for business purposes as a notary, signing agent, or a business that employs or contracts with them. Notra is built for use in the United States.
• Give accurate information and keep it current. Keep your password and sign-in methods secure, use multi-factor authentication where we offer it, and tell us promptly if you think your account was accessed without permission. You are responsible for activity under your account, including activity by team members you invite.
• Do not share an account across people who are not part of your team.

Notra is software. It helps you manage signings, drive time, invoices, documents, and a notarial journal.

Notra is not a notary, a law firm, or a compliance advisor. We do not perform notarial acts, including remote online notarizations. We do not provide legal advice. State-specific journal fields, rules summaries, retention notes, and other compliance content in Notra are general information that we try to keep accurate and current, but laws and rules change and differ by state and by type of act. Always confirm requirements with your commissioning authority and official state sources. You, not Notra, are responsible for complying with the laws that apply to your commission.

No guarantee of results. Statements such as "compliant," "audit-ready," or "state-aware" describe how Notra is designed to support you. They are not a promise that your records will satisfy any particular audit, court, regulator, or insurer.

You agree that you will:

• Hold and maintain a valid commission, and follow the laws, rules, and ethical duties that apply to you.
• Enter accurate, complete records, and review any auto-drafted or pre-filled entry before you rely on it. Drafts and ID scan pre-fill are conveniences, and you remain responsible for every entry you finalize.
• Record only the information your state allows. Some states prohibit recording certain information. For example, Texas prohibits recording a signer's government ID number or a biometric identifier in a notary record book. Notra is built to omit prohibited fields where we have vetted your state's rule, but you must verify what you record.
• Have the right to enter the personal information of signers and clients into Notra, and comply with laws that apply to your handling of it, including any notices or consents you owe them.
• Keep and back up your journal for as long as your state requires. Notra is a tool for keeping your journal. It is not your records custodian. Export your journal regularly.
• Decide what to release when a journal copy is requested, and redact what the law requires before you release it.
• If you use team accounts, set your own rules for who controls records created by team members, including when a member leaves.

• You own your data. Your records, documents, and journal entries belong to you. You give Notra a limited license to host, copy, process, and display them only as needed to run, secure, and support the service for you, and to comply with law.
• Our use. We do not sell your data or your clients' data. We handle personal information as described in our Privacy Policy.
• Export. You can export your records from Notra at any time while your account is open.
• Deleting your account. You can delete your account in Settings. Deleting erases your records, including your journal, and cannot be undone. Notra asks you to acknowledge this and to export first. If your state requires you to keep your journal, you must keep a copy before you delete.
• No deletion or lockout for plan changes. We will not delete your journal, or stop you viewing and exporting it, because you downgrade, cancel a paid plan, miss a payment, or reach a Free plan limit.
• Backups. We use backups to protect the service. They are not a substitute for your own export, and we do not promise to restore individual records on request.
• Aggregated data. We may use de-identified, aggregated information that cannot reasonably identify you or any signer to improve Notra.

• Plans. Notra offers a Free plan, paid plans for one notary (Starter and Pro), and team plans (Business). Features, limits, and prices are shown on our pricing page and at checkout. We may change plans and prices, and we will give you at least 30 days' notice before a price change affects your next renewal.
• Free plan limits. The Free plan allows a set number of appointments and journal entries over the life of the account, and a set amount of file storage, as shown on our pricing page. These limits count every record ever created on the account, so deleting records does not free up room. When you reach a limit, you can keep using the rest of the Free plan, but you need a paid plan to add more of that kind of record. You can always view and export what you already have (see section 5).
• Trials. New accounts may receive a time-limited trial of paid features, with no payment method required. When the trial ends, your account moves to the Free plan unless you choose a paid plan. Records you created during the trial stay in your account and count toward the Free plan limits.
• Team plans. A Business plan is paid for by one account owner and covers up to the number of people it includes, with the owner counted as one of them. People the owner invites use Notra under the owner's plan while they are on the team. The owner is responsible for the team's fees and for who is on the team. The owner can see the signings they assign to a member, including the fee and whether it has been paid. The owner cannot see a member's journal or the signings a member books on their own. When a member leaves or is removed, or the team plan ends, that member's account returns to its own plan, or to the Free plan if it has none. Teams larger than the biggest Business plan need a separate agreement with us.
• Automatic renewal. Paid plans renew automatically at the end of each billing period (monthly or annual, as you chose) at the then-current price until you cancel. By subscribing you authorize us and Stripe to charge your payment method each period. For annual plans, we will email you a reminder before renewal.
• Cancel anytime. You can cancel in the billing portal in Notra, or by emailing support@getnotra.com. Cancellation takes effect at the end of the period you already paid for, and you keep paid access until then.
• Refunds. Fees are non-refundable except where the law requires.
• Failed payments. If a payment fails, we may retry it and may move your account to the Free plan after a reasonable retry period.
• Taxes. Prices exclude sales and use taxes. We charge tax where required, and you are responsible for any taxes that apply to your use of Notra.

If you use invoice payments, card payments are processed by Stripe through your own Stripe connected account. Your use of that feature is also subject to Stripe's terms, including the Stripe Connected Account Agreement. Notra is not a bank and does not hold or transmit your funds. Payments go through Stripe to you. You are responsible for your invoices, your pricing, refunds and disputes with your clients, any chargebacks and fees assessed by Stripe, and your own taxes. We are not a party to your agreements with your clients.

• Notra fee on the Free plan. On the Free plan, when a client pays one of your invoices by card through Notra, Notra charges a fee of 2% of the amount paid. Stripe deducts it from the payment and sends it to us, and you receive the rest, less Stripe's own fees. Paid plans, including a trial, have no Notra fee. The fee that applies is set by your plan at the moment the client pays. We do not return the Notra fee if you later refund your client or lose a dispute, except where the law requires. We will give you at least 30 days' notice before we raise the fee.
• Invoice footer. Invoices sent from the Free and Starter plans include a small "Invoiced with Notra" line. Pro and Business invoices do not.

Notra works with services we do not control, including Stripe, Google, Twilio, and Resend.

• Google. Maps and Places features, including drive-time estimates and address search, are subject to the Google Maps Platform Terms and the Google Privacy Policy. Calendar features, when available, are subject to Google's terms.
• Estimates. Drive times, leave-by alerts, and mileage are estimates based on third-party data. Traffic, weather, and addresses change. Do not rely on them as your only way to arrive on time, and verify addresses and appointment details yourself.
• Remote online notarization. If you log remote notarizations in Notra, the notarization itself happens on the provider you choose. We do not control those providers or hold their recordings.

We are not responsible for third-party services or for outages or changes they make.

• You are the sender. When Notra sends a text or email on your instruction, including reminders to your clients, you are the sender of that message. You are responsible for having any consent the law requires before you ask Notra to message someone, for the content of the message, and for honoring opt-outs.
• Opt-outs. Notra honors STOP replies and records opt-outs, and will not send texts to a number that has opted out. Recipients can reply HELP for help. Message and data rates may apply. Message frequency depends on your use.
• No marketing without permission. Do not use Notra to send promotional or unsolicited messages.
• Limits and carriers. Text messaging is not offered on every plan, and where it is offered it has a monthly allowance. Carriers and providers may filter or block messages, and we do not guarantee delivery.

Do not: break the law or use Notra to facilitate fraud, forgery, or any improper notarial act; enter false records or backdate entries to mislead; access another person's account or data; probe, scan, or test the security of Notra without permission; interfere with or overload the service; reverse engineer it except where the law allows; scrape it; resell it without our written agreement; upload malware or content you do not have the right to share; or use it to build a competing product using our non-public information.

We may investigate suspected violations and suspend access to protect the service, other users, or the public.

Notra, including its software, design, text, and trademarks, belongs to us and our licensors. We grant you a limited, revocable, non-transferable right to use Notra under these terms. If you give us feedback or ideas, we may use them without obligation to you.

If you believe content on Notra infringes your copyright, email support@getnotra.com with the information required by 17 U.S.C. 512(c)(3), and we will respond as the law requires.

We work to keep Notra available but do not promise uninterrupted or error-free service. We may update, add, or remove features. If we make a change that materially reduces core functionality you pay for, we will give you reasonable notice and a chance to cancel and get a prorated refund of prepaid fees for the unused period.

You may stop using Notra at any time. We may suspend or end your access if you materially breach these terms, if required by law, or if your use creates risk for others. Where practical, we will give you notice and time to export your records first. Sections that by their nature should survive termination do survive, including sections 5 (as to your ownership of data), 14 to 17, and 18.

NOTRA IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT NOTRA OR ITS COMPLIANCE CONTENT IS COMPLETE, CURRENT, OR SUITABLE FOR YOUR STATE OR YOUR ACTS, THAT IT WILL SATISFY ANY LEGAL OR RECORD-KEEPING REQUIREMENT, THAT DRIVE-TIME ESTIMATES WILL BE ACCURATE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR FREE OF ERRORS OR DATA LOSS. YOU ARE RESPONSIBLE FOR COMPLYING WITH THE LAWS THAT GOVERN YOUR COMMISSION.

TO THE FULLEST EXTENT THE LAW ALLOWS, NOTRA AND ITS OWNERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF COMMISSION OR LICENSE, FINES OR PENALTIES IMPOSED ON YOU, OR LOSS OF DATA, EVEN IF WE WERE ADVISED THEY WERE POSSIBLE. THIS APPLIES EVEN IF THE LOSS RESULTS FROM OUR OWN NEGLIGENCE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO NOTRA WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR NOTRA IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

THESE LIMITS DO NOT EXCLUDE LIABILITY THAT CANNOT BE LIMITED BY LAW, SUCH AS LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT. SOME PLACES DO NOT ALLOW CERTAIN LIMITATIONS, SO PART OF THIS SECTION MAY NOT APPLY TO YOU. THE LIMITS REFLECT A FAIR ALLOCATION OF RISK AND ARE PART OF THE BASIS OF THE BARGAIN, INCLUDING THE PRICE.

You will defend and indemnify Notra and its owners, officers, and employees against third-party claims, and resulting losses and reasonable attorneys' fees, arising from: your notarial acts or your failure to follow the laws governing your commission; the records and content you enter or upload; your messages sent through Notra; your breach of these terms; or your violation of anyone's rights. We will tell you promptly of any claim, and you may control the defense, but you may not settle a claim that imposes obligations on us without our consent.

Governing law. Texas law governs these terms and any dispute, without regard to conflict-of-law rules. The Federal Arbitration Act governs section 17's arbitration clause.

Talk to us first. Email support@getnotra.com with a description of the problem and what you want. Both of us will try in good faith to resolve it for 30 days before starting any formal proceeding.

Binding arbitration. If we cannot resolve a dispute, you and Notra agree that it will be resolved by individual binding arbitration administered by the American Arbitration Association under its rules in effect when the claim is filed, instead of in court before a judge or jury. The arbitrator can award the same individual relief a court could. Arbitration will take place by video or in Collin County, Texas. Notra will pay the arbitration fees it is required to pay under the AAA's rules for a claim you bring in good faith, to the extent the rules require it.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may ask a court for an injunction to protect intellectual property or confidential information.

No class actions. You and Notra may bring claims only on an individual basis, and not as a plaintiff or class member in any class, collective, or representative proceeding. If this class waiver is found unenforceable as to a claim, that claim will go to court and not arbitration.

Opt out. You can opt out of arbitration within 30 days of first accepting these terms by emailing support@getnotra.com with the subject "Arbitration opt-out" and your account email. If you opt out, disputes will be brought in the state or federal courts located in Collin County, Texas, and you and we consent to that venue.

Time limit. To the extent the law allows, any claim must be started within one year after it arose, or it is permanently barred.

• Changes to these terms. We may update these terms. For material changes, we will notify you by email or in the app at least 30 days before they take effect. Changes that the law requires, or that only add new features, can take effect sooner. If you keep using Notra after the effective date, you accept the changes. If you do not agree, you may cancel before then.
• Notices. We may send notices to the email on your account. Send notices to us at support@getnotra.com.
• Assignment. You may not transfer your rights under these terms without our consent. We may assign ours in a merger, acquisition, or sale of assets.
• Entire agreement and severability. These terms are the entire agreement on this subject. If a part is found unenforceable, the rest stays in effect.
• No waiver. Not enforcing a right is not giving it up.
• Events beyond our control. Neither of us is liable for failures caused by events beyond reasonable control, such as outages of internet, hosting, or payment providers, natural disasters, or government action.
• Export laws. You may not use Notra in violation of U.S. export or sanctions laws.
• No third-party beneficiaries. Signers, clients, and other third parties are not parties to these terms and have no rights under them.

Notra Tech LLC
17350 State Hwy 249, Ste 220 #35788, Houston, TX 77064
support@getnotra.com